Shipping policy
Crossed Hearts Needlework & Design — Shipping Policy
Order Processing Time
Please allow 5–7 in-house business days for us to process your order.
This window helps accommodate high-volume days, vendor restocks, and the occasional unexpected delay. We always aim to ship sooner whenever possible.
U.S. Shipping (Domestic Customers)
We offer simple, transparent shipping options:
- $5.95 Flat Rate for orders under 1.5 lbs
- $8.95 Standard Rate for heavier orders (1.5–4 lbs)
- FREE Shipping on all U.S. orders $75+
After your order ships, please allow 10–15 business days for delivery.
Carriers may take longer during peak seasons or weather events.
Canada & Mexico
We currently ship to Canada and Mexico through Shopify Markets.
Rates are displayed at checkout in your local currency based on adjusted product pricing and real-time carrier options.
We’re continuing to refine these services to ensure accuracy, fairness, and reliability.
All Other Countries
We are actively working toward expanding international shipping.
As soon as we open additional regions, we will update our policies and make announcements through our website and social media.
Our Commitment to You
Your satisfaction matters to us deeply.
We are committed to getting your order to you safely and as quickly as possible, and we appreciate your patience as we continue to grow and improve.
If you have:
- Special shipping circumstances
- Time-sensitive needs
- Questions or concerns
Please reach out anytime — we’re always happy to help!